KAROSSTIby Yiwu Jazair Ltd

Refund & Return Policy

Effective Date: 20 March 2026

Company: Yiwu Jazair Limited (CR 80018322 | BR 75178183), trading as Karossti, Unit A56, 29/F., Legend Tower, 7 Shing Yip Street, Kwun Tong, Hong Kong.

This policy explains how deposits, refunds and returns are handled for vehicle sourcing, spare parts and wholesale procurement orders placed with Karossti.

1. Deposit

  • A deposit of 30% of the order value is required to confirm an order and begin sourcing.
  • The 30% deposit is non-refundable after order confirmation, because the funds are committed to the supplier or manufacturer at that point.
  • The deposit is applied in full against the final invoice value of the order.
  • The remaining balance is due before shipping; goods are not dispatched until the balance has cleared.
  • The only exception to the non-refundable deposit is where the vehicle is not as described, or where we are unable to fulfil the order — see Section 3.

2. Inspection Before Shipping

  • The customer must inspect the vehicle before shipping. Inspection is a mandatory step of every order.
  • Inspection may be carried out by the customer in person, by an appointed representative or third-party inspection agent, or by reviewing the written inspection report with photographs that we provide before dispatch.
  • The customer must confirm acceptance, or raise any objection in writing, before the vehicle is loaded for shipment.
  • Once the customer approves the vehicle and it is shipped, the vehicle is deemed accepted as described and no refund can be claimed.

3. Refund Conditions

Refunds are issued only if the vehicle is not as described, and only before shipping.

  • If the pre-shipment inspection shows that the vehicle materially differs from the confirmed specification, the customer may reject it before shipping. We will then either source a replacement unit at no additional sourcing fee, or refund all amounts paid, including the deposit, at the customer's choice.
  • If we are unable to fulfil a confirmed order, all amounts paid, including the deposit, are refunded in full.
  • A duplicate or incorrect payment is refunded in full once verified.

Refunds are not available for:

  • Change of mind or cancellation after order confirmation — the 30% deposit is non-refundable.
  • Any claim raised after the vehicle has been shipped, where the vehicle matched the confirmed specification at inspection.
  • Import duties, taxes, customs charges or registration fees payable in the destination country.
  • Refusal of import, registration or clearance by the authorities of the destination country; import compliance is the customer's responsibility.
  • Normal wear, misuse, accident damage or unauthorised modification after delivery.

Transit damage occurring after shipment is handled through the applicable shipping insurance or manufacturer warranty, and must be reported within 48 hours of delivery with photographic evidence.

4. Refund Timeline

  • Approved refunds are processed within 14 business days of approval.
  • Refund requests are acknowledged within 2 business days, and eligibility is confirmed in writing once all supporting documents have been received.
  • Refunds are returned to the original payment method. Card refunds are credited back to the card used for payment; bank transfers are returned to the originating account.
  • Your bank or card issuer may require additional time to post the credit to your statement after we have processed the refund.

5. Returns & Shipping Costs

  • Because refunds apply before shipping, returns of shipped vehicles are not accepted except where required by law.
  • Any return must be authorised by us in writing in advance. Unauthorised returns cannot be accepted.
  • Where a return is caused by our error or a specification mismatch, we cover the return shipping cost.
  • Returned goods must be unused, in original condition and accompanied by all documentation.

6. Governing Law

This policy is governed by the laws of Hong Kong. Disputes are subject to the exclusive jurisdiction of the courts of Hong Kong.

7. How to Request a Refund

Send your order reference, payment receipt and supporting photographs to anisbel@yiwujazair.com or call +86 183 1205 4002.

Yiwu Jazair Limited — Unit A56, 29/F., Legend Tower, 7 Shing Yip Street, Kwun Tong, Hong Kong.